Material Response Program
As a Modcon service agreement customer, we’ll ship you replacement parts up to 2 working days after receipt of your call. As a service agreement customer, the expedited fee is waived and you will receive an additional discount on the purchase of the material.
Site Management Guide
To aid us in efficiently maintaining your system, all system-specific documentation is stored, and all service calls and their disposition are recorded in an on-site logbook.
Hotline
The technical support department offers competent advice concerning technical questions. Inquiries can be addressed to analytical specialists by phone, fax, e-mail, or website round-the-clock.
Call Management
Our automated call management system ensures that your service calls will be answered promptly and efficiently. All service-related calls are logged, prioritized, and efficiently managed. A real-time clock is activated as your call is entered into the system. Status updates and messages are logged to provide a clear audit trail of all related activities. Call management is provided 7 days a week.
Training
Courses for customers’ planning engineers, operators, and service personnel are carried out regularly in our own training centers. Training is also possible on the customer’s premises if requested.
Repairs
Identified repairs are carried out on short notice in certified repair centers. To shorten downtimes, certain devices and components can also be replaced from an exchange pool.
Spare parts management
Efficient delivery logistics and the provision of spare parts in regional warehouses guarantee the required spare parts are available at the correct location at the correct time. Service contracts are also available to allow Modcon to manage your spare parts requirements.
Analytical Service Agreement Features
Our Analytical Service Agreements can be tailored to your individual requirements. Modcon provides you with the exact level of support and coverage your process requires.
Software Updates
Modcon uses powerful software to set new industry standards for money-saving capability and ease of use. To maintain its value and industry-leading position, this software is regularly updated and enhanced. Under a Modcon service agreement, you will automatically be notified of new software releases at no additional charge.
Field service
Modcon supports customers by providing service specialists onsite who are SCC-certified (Service Certificate Contractor).
Services including commissioning, calibration, and preventive and corrective maintenance are carried out on the customer’s site depending on requirements.
Service contracts
Reduction in downtime and planning of maintenance costs are only two of the numerous advantages provided by the application of Modcon service contracts.
We offer service packages such as preventive maintenance, corrective maintenance, and on-call service, and can also design customized service packages if required.
